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1) What music formats are available the Soundbuzz Music
Store?
2) Do I need to register and login to purchase music?
3) Is the album purchased from the Soundbuzz music store exactly the same as an album available in stores?
4) The song I want to download says it's "not currently available". Why am I getting this message?
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1) Why do I need a licensing to play a track? My player
says that I am playing protected content, what does this mean?
2) How can I tell how many copies of the track I can make to my computer, CD or supported portable device?
3) What are the portable devices that are compatible to Soundbuzz music store?
4) How many computers can I download the track to?
5) In a nutshell, what restrictions will these music downloads have?
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1) I want to purchase from Soundbuzz Music Store. How do
I make payment?
2) What are the mode of payment accepted on your online store?
3) I have been charged for tracks / albums that I did not receive on my account for downloads. What should I do now?
4) I was charged for a download, but I have no idea what song I downloaded. How do I check?
5) Are the payments made with Soundbuzz Music Store secure?
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1) Which are the portable devices that support WMA tracks?
2) I have transferred my track to a portable device but the track will not play?
3) I would like to know more about my portable device?
4) If I transfer tracks to my supported portable device, does this mean that I cannot play them on my computer that I originally downloaded them to?
5) Can I copy the files from my supported portable device to another computer?
6) When I plug my supported portable device into my computer, nothing happens. It doesn't seem to be registering?
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1) I've forgotten my Soundbuzz Music Store account password.
What can I do?
2) After downloading tracks / albums successfully, I am unable to copy to a CD / portable device. What should I do now?
3) Why am I unable to sample tracks on Soundbuzz Music Store?
4) Why do I get a country restriction error when trying to purchase music from Soundbuzz Music Store?
This store offers music files in protected Windows Media Audio (.WMA) files. WMA files play on Creative MediaSource or on Windows Media Player 9 or above.
2) Do I need to register and login
to purchase music?
Yes. You'll need to register with an email address for your username and
create a password. This registration process is a one-time event for new
accounts. Registered accounts can then be used to purchase music from
Soundbuzz Music Store.
From time to time, some tracks on an album that have not been approved for online sale may not appear on related albums that are still available for online purchase. Please note that you will always have the ability to view all the tracks available on an album before any purchase is made. You are also able to listen to a sample of the tracks before purchase by clicking onto the 'play'
icon
found to the right of the songs. Occasionally, maintenance will be conducted on Music Store. You should be able to proceed with the download if you try again at a later time.
Once you have signed in using the email address and password currently associated with your account, click on Update Profile. You will be able to change your name, password, and other profile information.
Select Register/Login and click on "Forgot Password". You will be required to provide your registered E-mail address. You can either request for a password hint or change your password.
To enjoy a faster, more personalized experience while visiting our site, we recommend that you sign out only when you feel that you must.
If you are using a public terminal, you should log off, or sign out, before you leave the terminal. To sign out, click Logout. Once you have done this, your name will be removed from the page, and you may continue to use our site as you normally would.
Please keep your password confidential. No representative of Soundbuzz will ever ask you for your password. The confidentiality of your password is yours to protect.
Digital Rights Management (DRM) ensures that only people who have legally purchased a track are allowed to play it. The license ensures you have a legal copy of the music track.
Open up Windows Media Player and right click on the track, then click on the License tab. This will show you how many copies you have left on the track.
For a list of other supported players,
click here.
You can only download the license and track to one computer. If you have problems downloading purchased tracks, please contact us and we will respond to your email as soon as possible.
Once downloaded, you will be able to play the music file on that one computer an unlimited amount of times.
You will also be able to:
- Burn the song file to a blank audio (CD-R or CD-RW) up to 3 times.
- Transfer the song file to any compatible portable digital (WMA) player or device up to 3 times (For music from the EMI label, this is restricted to 2 times).
Please note that you will not be able to copy a protected WMA file from one computer to another computer for playback.
Also, please note that some older portable players may not support the current license standards for secured music (licensed music). Players must have security settings at the 1000 level. If you are considering buying a player be sure to discuss this with the retailer or manufacturer.
Currently we do not support the Mac platform. Using the Mac OS 9 or above+, you will be able to surf the site but not download tracks.
No, Windows NT does not support the Windows Media Player that is required to run the DRM protected content, nor does it support USB for track transfer to portable players.
Currently we do not support browsers other than Microsoft's IE 6 and above.
Yes. The downloaded tracks can only play on Windows Media Player Version 9 or above.
Windows Media Player is available for download from:
Windows Media Player
We suggest you refer to the Windows Media Player website at:
http://www.microsoft.com/windows/ windowsmedia/9series/player.aspx
Windows Media Player 9
- Click to the Tools menu, and the License Management.
- Click the Change button, select the folder that you want to store backup copies of your licenses to, and then click OK.
- In the License Management dialog box, click Back Up Now.
Please note: It is recommended that you periodically back up your licenses to a location other than your hard drive. If you reinstall or upgrade the operating system, your licenses may be lost even if you retained the protected files.
- Click the Tools menu and select "Manage Licenses..."
- Click the "Change..." button, and select the folder you want to store the backup copies of your licenses, then click OK.
- In the bottom left hand corner of the "Manage Licenses" windows,
click "Back Up Now".
Please note: It is recommended that you periodically back up your licenses to a location other than your hard drive. If you reinstall or upgrade the operating system, your licenses may be lost even if you retained the protected files
If a track does not successfully download before the interruption, you can download the track again from Download History section on the web site. You will not be charged again for this download as payment was already made when the track was originally purchased.
Downloaded content carries a limit to the number of times it can be transferred to portable digital audio devices or burned as Audio CDs; generally 2 to 3 times. Check the DRM on the track as you may have exceeded this limit.
Your purchase history will be available to you throughout the existence of your account with us.
This music store currently operates using the World Pay transaction system.
Currently, we accept payments made with VISA, MasterCard, AMEX (Credit Cards must be issued in Hong Kong).
You should first log on to your account with the Soundbuzz Music Store to check your PURCHASE HISTORY and see if you have accidentally downloaded them previously. If you are able to locate the track/album here, it would mean that you have previously attempted downloading the Album/Song. Using the same computer that you first used to download the item, you will be able to download the Album/Song again.
You can check the PURCHASE HISTORY and AWAITING DOWNLOADS sections within the Music Store. This will show all tracks you have ever purchased and downloaded.
The music store operates using the World Pay transaction system. All credit card information is collected by World Pay only and is not sent or stored on this site to maintain the highest level of security. That is why you will observe transaction pop ups in the purchase process.
For a list of other supported players,
click here
Check to ensure your device supports protected WMA files with DRM. You cannot play WMA files on an iPod. Please contact the supplier of your device for further questions regarding the types of files it supports. Please ensure that your device supports WMA files and is DRM 1000 compliant.
We suggest you check your user manual or check with the manufacturer of your player to get more details relating to it.
You can still play the music on your computer.
When you purchase a track you can only download the track to one computer.
First, check to make sure you can play the Album/Song on your computer using Windows Media Player. If you can't, it is likely the license did not download to the computer. For more support on your portable device, please contact the manufacturer of the player.
Simply, click on the FORGOT PASSWORD option in the Login box and enter the email account you used when you registered.
For issues faced while attempting to copy songs or albums to a CD or portable device, we advise that you contact the relevant support groups for your hardware / software / portable devices accordingly.
There are a couple of reasons that could have contributed to this:
- You are on to a corporate Internet connection that has placed restrictions on streaming (For such issues, please contact your company's helpdesk for assistance)
- The firewall set-up on your computer or network restricts streaming.
Our music store is currently available for Hong Kong residents. Therefore, only Hong Kong-issued credit cards are accepted for payment. If you are located outside Hong Kong and are getting this message then please contact us and one of our Support Advisors will respond to your inquiry.